BioSynapse Logo

Privacy Policy

Last updated: July 31, 2024

Alopax-Algo Co. Ltd. (herein “Alopax-Algo”, or “we”) operates the websites https://pawsomeanswers.com and https://alopaxalgo.com, along with the related services provided on these websites (collectively referred to as "Services/Websites"). We take your privacy seriously and are committed to protecting it. Alopax-Algo's Privacy Policy outlines how we safeguard your personal information ("Personal Info") and the input you provide to the Services/Websites ("Input") and the resulting output you receive ("Output"). Collectively, Input and Output are referred to as "Contents."

1. Information and Data We Collect

  • Personal Info: Your name, email, and any other details you provide when you create an account with us including your payment information, feedback and requests.
  • Device Data: We record your IP address, browser type, operating system, and device type when you use our Services/Websites.
  • Cookies and Tracking: We use cookies to improve site functionality and user experience. You can manage these via your browser.
  • Usage Analytics: To improve our Services/Websites, we analyze how you use our site using analytics tools, user tokens, details pertaining to user connection and disconnection.

2. How We Use Your Information and Data

The collected data helps us to:

  • provide, maintain, and improve our Services/Websites
  • communicate with you, including order confirmations, invoices, technical notices, updates, security alerts, and administrative messages
  • understand and analyze how you use our Services/Websites for our optimization of the Services/Websites
  • protect against misuse or unauthorized use of our Services/Websites
  • comply with legal obligation

3. Information and Data We Store, But Do Not Share

We use AI models to process your Contents, but we do not send any of your Contents for the training of AI models, and your Contents remain private within your account.

4. Information and Data We Store and Share

  • Service Providers: We may partner with trusted companies for hosting, customer support, analytics, payment processing and marketing services, but only share what’s necessary to offer you those services.
  • Legal Obligations: We may be compelled to disclose your information for legal reasons, such as in response to law enforcement requests, or to prevent harm or fraud.

5. Information and Data Storage and Protection

We are committed to protecting your data through a combination of technical and administrative security controls provided by our contractors.

Your data is securely stored within the infrastructure provided by Amazon Web Services (AWS) and MongoDB. These services offer robust security features and compliance certifications to ensure the confidentiality, integrity, and availability of your information.
AWS: We store Personal Info in the AWS. AWS utilizes multiple layers of security controls, encryption methods, and access management features to safeguard your data against unauthorized access, data loss, and other security threats.
MongoDB: Your Contents are stored in MongoDB Atlas, a fully managed NoSQL database service. MongoDB Atlas provides high availability, automatic scaling, and built-in security features to protect your data at rest and in transit. Additionally, MongoDB Atlas offers access controls to ensure the confidentiality and integrity of your stored information.

We are committed to protecting your data through a combination of technical and administrative security controls provided by our contractors.

6. Information and Data Retention

We retain certain types of data for specified periods to fulfill our business and legal obligations. The retention periods for different categories of data are as follows:
Analytics Data: We retain analytics data, which includes aggregated and anonymized information about user interactions with our Services/Websites, indefinitely for historical analysis, reporting, and improvement purposes. This data does not contain personally identifiable information and is used to understand usage trends and optimize our Services/Websites.
User Credentials Data: User credentials data, such as usernames, email addresses, and encrypted passwords, is retained for as long as the user maintains an active account with us. If a user chooses to deactivate or delete their account, their credentials data will be deleted accordingly.
Search Query Data: Search queries entered by users are retained unless the user requests deletion of their data. We understand the sensitivity of search queries and will honor user requests to delete this data promptly.

You have the right to request access to, rectification of, or deletion of your Personal Info retained by us. If you would like to exercise your rights or have any questions about our data retention practices, please contact us at customerservice@pawsomeanswers.com.

7. Your Rights

You may have the right to access, correct, or delete your Personal Info, or restrict its processing. You also have the right to object to the processing of your Personal Data. Please contact us to make such requests.

8. Changes to This Policy

We may revise this Privacy Policy from time to time. The most current version will always be posted on our Websites. If we make changes that are material, we will let you know by posting on Websites or by sending you an email or other communication before the changes take effect.

9. Contact Us

For further clarification about these terms or if you have any concerns about your privacy, please get in touch with us at: customerservice@pawsomeanswers.com.